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OSEA Malibu

When can I expect my order to ship?

I received my tracking details but there are no transit updates

Where do you ship?

What are the shipping costs and methods?

What is your delivery timeline?

What is your international shipping policy?

Shipping

What is your return policy?

How do I start a return?

Can I combine my returns using one pre-paid shipping label?

Can I return a single item in a set or collection?

Can I exchange a product?

How soon will I get my refund?

Can I return a gift?

What if I purchased OSEA from one of your retail partners?

Returns

Where's my order?

Once I place my order, can I change the delivery address?

Can I change or cancel my order once it’s placed?

Do you send samples?

Where can I purchase OSEA products in the United States?

Do you offer a discount on first time purchases?

How do I use my promo code?

Do you have any promotions?

What forms of payment do you accept?

Do you offer gift cards and how do I buy one?

How do I redeem a gift card?

How can I review my order history?

My order may be lost, what can I do?

My order tracking says delivered but it hasn’t arrived

Can I select the date/time for delivery?

I experienced an order issue, what should I do?

I didn’t get a packing slip in with my order.

Orders

What are the benefits of having an account?

How do I create an account?

Account

What is Shop Pay?

How do I use Shop Pay?

If I used Shop Pay, can I still return an item?

Are there extra fees when I use Shop Pay?

Is Shop Pay available for international customers?

Where can I find out more about Shop Pay?

Shop Pay Installments

How do you pronounce OSEA and what does it stand for?

How do I unlock and use the pump on my product?

How do I find the right products for me?

Help! The product I want is sold out!

Where are your products made?

What is the shelf life of your products?

Are all of your products packaged in glass?

Is your packaging recyclable?

My product arrived without a seal, should I be concerned?

Are your products vegan and cruelty-free?

Do OSEA products contain preservatives?

Are OSEA products gluten-free?

Is it normal for a product color or smell to vary bottle to bottle?

Is it safe to use your products while I'm pregnant or nursing?

Where can I get an OSEA facial?

How do I layer my body care and skincare?

Sea Rewards

Refer a Friend

Brand and Product Questions

Which items are eligible for a subscription?

How do I adjust my replenishments?

Do I have to have an OSEA account to place a subscription order?

How do I add a new product?

How do I remove or swap a product?

How do I update my payment and shipping information?

When will my card be charged for my subscription?

Can I use a discount code on my subscription order?

Can I return a subscription order?

What happens if a product is out of stock for my subscription?

Why is pricing changing on my subscription?

What is the cancellation policy on my subscription?

Subscriptions

Still have questions?

Are you hiring?

Are you a social media influencer and want to collaborate with us?

Are you a wholesale partner or do you want to become one?

Are you interested in large corporate orders?

Does OSEA have a toll free number?

What will an authorized email from the OSEA team look like?

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Shipping

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Account

Shop Pay Installments

Brand and Product Questions

Subscriptions

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