Orders
Where's my order?
You will receive a shipping confirmation email containing a tracking number from us when your order ships. Or to check your order status, log in to your account and view your “Order History.” Once your order has been shipped, please allow up to 24 ho
Once I place my order, can I change the delivery address?
In order to provide the best service to our customers, we process orders very quickly. If you need to change an address, please email [email protected] with the subject line Change Address, or start a Live Chat 8 AM-5 PM PT. We will do our best
Can I change or cancel my order once it’s placed?
In order to provide the best service to our customers, we process orders very quickly. We will do our best to cancel your order if you email [email protected] with the subject line "Cancel Order," or contact us through Live Chat 8 AM-5 PM PT (wi
Do you send samples?
Yes, with every order you may select up to three complimentary samples! See which products are available for sample HERE. At this time they are not sold separately. In order to reduce waste, we removed the envelope and tucked the samples directly int
Where can I purchase OSEA products in the United States?
Want to shop OSEA in real life? Visit our Featured Partners page here to find an authorized OSEA retailer or spa! P.S., Live in L.A.? Shop in person at our Venice Skincare Studio.
Do you offer a discount on first time purchases?
We do! Sign up for our newsletter to receive 10% off of your first order, and to be the first to know about our major promotions.
How do I use my promo code?
Enter your promo code in the “Gift card or discount code” field at checkout. In most cases, they may only be used once. Promo codes have no cash value. Promo codes are not valid on subscription items.
Do you have any promotions?
We occasionally have promotions and giveaways. We wouldn't want you to miss out so be sure to sign up for our newsletter and our SMS messages if you haven't already. You can also check out current promotions and giveaways on our website here!
What forms of payment do you accept?
We accept all major credit cards as well as PayPal, Apple Pay, Amazon Pay and Shop Pay.
Do you offer gift cards and how do I buy one?
We do! You can purchase a digital gift card for use at oseamalibu.com here. A gift card for the Venice Skincare Studio can be purchased here.
How do I redeem a gift card?
Gift cards may be redeemed in the check-out process by entering the gift card code in the “Gift card or Discount” box.
How can I review my order history?
Please log in to your OSEA account to review your order history.
My order may be lost, what can I do?
Check your tracking and if there are not any updates or movement of the order within 7 business days, please email us at [email protected] contact us and we will be happy to help.
My order tracking says delivered but it hasn’t arrived
Sometimes an order is marked “delivered” shortly before it arrives. If you haven’t received your package after 5 business days, emails us here with your order number and shipping address, so we can help!.
Can I select the date/time for delivery?
We are not able to accommodate specific delivery times. A delivery window will be set by the carrier once the package ships and the tracking is displayed. This can take up to 24 hours and can be found using the tracking link in the shipping confirmat
I experienced an order issue, what should I do?
We’re so sorry to hear this, any OSEA order issues should be sent to our Customer Care Team within 2 weeks of your delivery. You can connect with us by email at [email protected]. You can also Live Chat with us on our website M-F 8 AM-5 PM.
I didn’t get a packing slip in with my order.
It’s ok! OSEA does not include packaging slips in our shipments. Your order number is on the shipping label for reference and to check your order status, log in to your account and view your “Order History.” Need information on returns? Check out the