Subscriptions
Which items are eligible for a subscription?
We currently offer subscription on the products found here https://oseamalibu.com/pages/subscribe.
How do I adjust my replenishments?
Sign in to your Subscription account and select the active subscription you wish to adjust. You can select ‘Order Now’, ‘Skip Order’, or ‘Re-Schedule’, depending on what your needs are. You can also adjust your entire subscription plan by changing ho
Do I have to have an OSEA account to place a subscription order?
No, you do not need to have an OSEA account to manage your subscription preferences. You'll be able to access your subscription account by clicking here and then selecting "Manage Subscription". If you do have an account with OSEA, you'll be able to
How do I add a new product?
Add a new one-time product or a new subscription product to your active order by visiting your active subscription and selecting ‘See More Products’. Remember: only eligible products are available for subscription add-ons, however, any OSEA product c
How do I remove or swap a product?
To remove a product, simply visit your active subscription and select ‘Edit’ on the product you wish to remove, then select ‘Remove’. To swap a product, select the product you wish to swap in your active subscription under ‘Subscription details’ in y
How do I update my payment and shipping information?
To update your payment information, visit your active subscription and select the ‘Update’ option on your ‘Payment Details’. Once your new payment information is entered, select ‘Update Card’ to save all changes. To update your shipping address, sele
When will my card be charged for my subscription?
Depending on the frequency you've selected, your card will be charged as soon as your product is ready to ship either 1, 2, 3 or 4 months after you've purchased the subscription. You'll receive an email notification 8 days before we ship out your nex
Can I use a discount code on my subscription order?
All subscription products will automatically apply a 10% discount at both the initial point of purchase and for every follow up shipment. If you would like to apply a discount code at checkout to an order that includes one-time products, the discount
Can I return a subscription order?
Yes, our subscription products will follow the same returns process as our one-time orders. To learn more about our returns process go to the returns tab on this page. Returning a subscription order won't cancel your subscription. If you wish to canc
What happens if a product is out of stock for my subscription?
While we do our best to keep every product in stock, there may be instances where we run out of inventory. In these cases, we'll notify you ahead of time to let you know that your upcoming delivery is on hold. You will not be charged until we are rea
Why is pricing changing on my subscription?
Over the past few years, we have seen an increase in raw materials, ingredients and shipping costs. In order to provide you with skin and body care that maintains our rigorous standards, we will be raising prices on certain products. This will ensure
What is the cancellation policy on my subscription?
You can cancel your subscription at any time before your next order ships, as follows: