Returns
What is your return policy?
If your OSEA product(s) are not perfect for your skin you may send them back to us within 30 days from your ship date for a full refund or an OSEA gift card (excluding original shipping cost if any). There will be a $5 fee deducted from the refund to
How do I start a return?
We’re sorry you didn’t love your OSEA product(s)! To initiate a return for orders placed on oseamalibu.com, please visit our Returns Center here and enter your order number and zip code. Once your return is authorized, you’ll receive step-by-step ins
Can I combine my returns using one pre-paid shipping label?
Please submit a return through our Returns Center for each order. We are not able to accept returns from multiple orders in a single package. Items from different orders need to be sent separately, in different shipper boxes with the appropriate US p
Can I return a single item in a set or collection?
Yes! You can return a set/collection in its entirety or you can return individual items. If a promotional code was used at the time of purchase, the refund or gift card will include the prorated amount of each discounted item requesting to be returne
Can I exchange a product?
We’re sorry, but we don’t offer exchanges at this time. You are welcome to return your products to us within 30 days from your ship date for an OSEA gift card or full refund.
How soon will I get my refund?
If you choose not to receive an OSEA gift card, your order will be refunded once it's been delivered to our fulfillment center (excluding original shipping cost if any and minus the $5 fee deducted from the refund to cover the US shipping label). You
Can I return a gift?
Yes! Please visit our Returns Center and click Returning a Gift? Enter the order number and your shipping zip code. Once the return is received and processed, a gift card will be emailed to you. The original purchaser will not be notified of the retu
What if I purchased OSEA from one of your retail partners?
We provide refunds for orders purchased on oseamalibu.com only. If you purchased OSEA from one of our authorized retailers, please reach out to them for assistance with your return. Still need support? We’re happy to help! Get in touch with us via em